1.1 Goods will be accepted for return and credited provided the following conditions are met:
(a) Prior consent for return must be obtained from the Company and a goods returned docket number must be obtained and quoted in all correspondence.
(b) The Packing Slip or Invoice number is provided by the Company.
(c) The arrangement for return was made within seven (7) days of the goods being delivered, in writing specifying all details.
(d) The goods are returned unused, and in good resaleable condition.
(e) Goods must be returned in the original shipment packaging or other suitable shipping material. Any damage to returning goods in transit shall be the responsibility of the Customer.
1.2 If it is the Customer’s choice to return the product and the Company uplift it, a charge will be deducted from the credit to cover the cost of freight.
1.3 Where the Customer orders a product or variation of a product which is not a manufacturers standard stock item there can be no returns unless prior arrangements have been made with the Company.